Support and Grievance

Support requests may be submitted 24×7. This does not guarantee an immediate human response; handling depends on severity, availability, verification, and operational capacity.

Channels

General support: support@aarulya.com

Privacy: privacy@aarulya.com

Security: security@aarulya.com

Grievance Officer

Amit Kumar, Aarulya DigitalWorks, House No. 04, House of Arvind Kumar Mehta, Village/Town Bajrasthan, Road/Street/Lane Raghunathpur, Block Bhawanipur, District Purnia, Bihar 854204, India.

What to include

Provide a concise description, relevant date/time, affected feature, safe screenshots or receipt IDs, and the outcome requested. Redact unrelated personal data.

Never send

Never send passwords, OTPs, UPI PINs, CVVs, full payment credentials, private signing keys, or unmasked identity documents unless a lawful and specifically verified process requires them.

Process

Where supported, a request receives a tracking reference, classification, review status, and closure record. Security-critical reports may be isolated and escalated before normal support processing.